Dispatch and Delivery

The Dunelfen price includes courier delivery within UK.

Your Dunelfen will be sent to you as soon as possible after your order is placed. Please allow us up to 10 days, the cape-coats are hand-made to order.

A signature will be needed on delivery.

Your cape-coat will come with a special hanger and a note from us with care instructions and returns information - and our best wishes!

Do send us a photo of “what I am wearing under my Dunelfen” and we’ll post it on our facebook page.

We hope that you will be delighted with your purchase! But if you need to return it, email us at members@dunelfen.com and leave your phone number, and we’ll be in touch straight away to help you get it back to us. Once we’ve received it safely, we’ll refund you in full. (We can only accept returns within 2 weeks of delivery and in the original packaging and of course, unworn and undamaged.)

At the moment we can only ship within the United Kingdom. However, if you want to place an order for delivery in another country, please email us at members@dunelfen.com, telling us what you’d like and where you’d like it to go, and we will do our best to fix it. We will have to quote you a price including international delivery, and you may have to pay duty in your own country.